The best way to reach the BigQTools team is by email. We will get back to you as soon as possible.
Email: [email protected]
Company: BigQ Global Limited
Office Unit B, 9/F, Thomson Comm Building, 8 Thomson Road, Wanchai, Hong Kong
We do not offer phone support, so please contact us by email.
Report a problem
If a tool does not work as expected, these details help us find the cause faster:
- a link to the tool page you used;
- the file type and size, for example a 45 MB MP4 video;
- what you did, what happened and any error message you saw;
- roughly when it happened;
- your browser and device, for example Chrome on Windows or Safari on iPhone;
- a screenshot, if you can take one.
Please do not email us sensitive files, personal documents or passwords, including PDF or archive passwords. If a problem happens only with one particular file, describe the file first. If we need a sample, we will ask, and a copy without personal information is best.
Privacy and deletion requests
If you use the tools without signing in, the quickest way to remove your files is the “Delete now” button on the result screen. Otherwise, files are deleted automatically when their retention time ends (2 hours unless you have a paid plan). If you have an account, you can delete it, together with its data, from your account page. For any other privacy question or request, email us with “Privacy” in the subject line. Our Privacy Policy explains how we handle your data.
Payments and refunds
For questions about a paid plan, invoices or refunds, email us with “Billing” or “Refund” in the subject line, and include your account email and the invoice number if you have one. The refund conditions are in our Refund Policy.
Business and partnerships
For partnerships or other business inquiries, email the same address with a short introduction to your organization and what you would like to discuss.